Terms & Conditions

This web site is owned and operated by Twitter Lane Interiors. If you have any suggestions or comments or if you need to contact us, please email us at info@twitterlane.co.uk or use the details below.

Our Contact details:

Customer Services: 01200 444 700

Unfortunately, we do not currently send orders to customers from outside the UK.

The costs for delivery within the UK are:

Small ItemUK First Class £2.75
Medium ItemsUK First Class £5.99
Large ItemsUK First Class £15.00

These charges apply to UK Mainland only. We do not currently ship outside the UK.

We aim to dispatch all orders within two working days of receipt of your order.

We reserve the right to end our free shipping offer at any time and you will be notified before your order is processed if this is the case.

All items are sent using a signed for service. This means that someone will have to be at the specified delivery address to receive your order.

You must inform us within seven working days if you believe the goods to be lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

We aim to provide an excellent customer service and are not liable to you for any indirect or consequential loss as a result of purchasing from either our Website or high-street Store.

Credit Card Security

All of our online credit card transactions are processed safely and securely by Ogone Payment Services which is 100% PCI DSS Level 1 compliant.
Fraud protection is enabled through 3D secure, CV2 and AVS

Returns Policy

All goods, with the exception of Bespoke products, may be returned for a full refund within 28days providing they are in their original, undamaged and unopened packaging. Where goods are proved to be lost or damaged in transit Twitter Lane must be informed within 7 days of you recieving the goods, or 28 days of ordering for lost orders. Orders proved to be lost or damaged in transit will be replaced free of charge.


What are Cookies?

Cookies are small files which are stored on your computer. They are designed to hold a modest amount of data specific to your website visit on our site.

Cookies help to improve your visit to our website by helping with the following:

Please note that cookies can’t harm your computer and we do not store personally identifiable information in cookies we use on this website.

We’re giving you this information as part of our initiative to comply with UK legislation, and to make sure we’re honest and clear about your privacy when using our website.

Please be assured that we’re working on a number of other privacy and cookie-related improvements to the website.

The Cookies we use:

General website cookies

This website is built using Microsoft’s ASP.Net web technologies, as part of that we use the built in session cookie (ASP.Net_SessionID) to manage your session. When you navigate to the site, the server establishes a unique session that last for the duration of your visit.

Measuring website usage – Google Analytics

Google Analytics uses cookies to define user sessions, as well as to provide a number of key features in the Google Analytics reports. Google Analytics sets or updates cookies only to collect data required for the reports. Additionally, Google Analytics uses only first-party cookies. This means that all cookies set by Google Analytics for your domain send data only to the servers for your domain. This effectively makes Google Analytics cookies the personal property of this website domain, and the data cannot be altered or retrieved by any service on another domain.